Website Terms & Conditions

Under Australian law, you must be over 18 years of age to purchase wine from Curly Flat. It is an offence to sell, supply or obtain liquor on behalf of a person under the age of 18.

Ordering securely online is the quickest and easiest method to purchase Curly Flat wines. By entering your details into our secure form, we are able to process your transaction immediately and have your order shipped in the shortest time possible.

Your credit card details are not stored in our system, but are encrypted and passed through our payment gateway and onto the bank where they are securely decrypted.

You may also order by fax on +61 (0)3 5429 2256 or by calling us on 03 5429 1956 .

All pricing is in Australian Dollars (AUD) and is inclusive of GST.

We accept payment by Visa, MasterCard, and American Express. A tax invoice/receipt will be issued by email when your order has been processed.

When you make a transaction with Curly Flat, all your personal information, including your credit card number, is encoded. This means that your credit card details cannot be read as they travel to our ordering system.

We use GeoTrust QuickSSL web server certificates, providing secure Internet transactions with confidence. QuickSSL offers REAL 128-bit SSL encryption. By activating the browser's "LOCK" icon, QuickSSL assures our online visitors that credit card account numbers and other confidential information cannot be viewed, intercepted or altered. And because our automated authentication system is the most advanced in the industry, our customers and trading partners can be sure that QuickSSL web server certificates are only issued to fully authorised recipients. QuickSSL now has two-factor real-time telephony authentication for even stronger authentication.

All content, logos, graphics and images on this website remain the property of Curly Flat (ABN 16 096 972 708) and are protected under international copyright law.

All delivery is via Australia Post. All wine orders can be delivered to any nominated address, including Post Office boxes. If the person accepting the delivery is out and there are no delivery instructions, Australia Post will leave a card in the post box directing you to collect your order at the local Post Office. Delivery to capital cities is within 5-7 working days. Other areas (including Tasmania and Northern Territory) may take up to 10 working days.

Curly Flat does not offer international delivery.

Please understand wine is available only while stocks last and may be subject to change. In the event that we have sold out prior to your transaction, we will contact you to arrange an alternative order or a refund.

All wine is packaged using durable cardboard boxes. A standard box holds 12 bottles.

If your wine has been broken or damaged in transit, please contact us immediately.

Please contact us us to request return instructions, and ensure that all original packaging is retained in case of the need to return.

This privacy policy has been created to demonstrate our commitment to privacy under the Privacy Amendment (Private Sector) Act 2001, and sets out Curly Flat’s policies relating to your personal information.

Curly Flat adheres to the following privacy policies:
We collect your personal information only with your informed consent. We use your information for personalisation, identification, communication and only as it enables us to carry out one or more of our functions or activities. We do not sell, trade, rent or redistribute your personal information outside of Curly Flat. You always have access to your personal information that is held by us. We also invite you to review and make any necessary corrections to your contact information.

Curly Flat believes that:

  1. you should understand how Curly Flat uses the information you provide.
  2. you have the right to approve the use of that information.

In using Curly Flat services, you may be asked to provide information (such as name, contact information, or other registration information). Curly Flat may use this information to tailor presentations to you, facilitate your movement through the Curly Flat website, or communicate separately with you. We will not provide such personally identifiable information to companies outside Curly Flat. When you place an order with us, we need to know your name, e-mail address, mailing and delivery address, credit card number and expiration date. This allows us to process and fulfil your orders and to notify you, if necessary, of your order’s status.

If you have further queries regarding this privacy policy, please do not hesitate to contact us